F&B Operations and Hospitality Consulting
FREE initial consultation.
Why? I look forward to learning and understanding your needs and the opportunity. You tell me what you are looking for and the current challenges… I will listen...
Together we will examine the key factors, identify potential performance gaps and develop a solid program that will help you address every guest touch-point and improve management of every line item on your P&L.
We look forward to helping you make your business a GREAT BUSINESS.
Guest Experience Standards and SOP’s
The guest experience standards are a detailed description of the promise you make to your guests. We work with you to develop the experience as the guest typically encounters your business. We begin with the first contact or awareness of the business through departure and ongoing communication after departure. It also includes Universal Culture and Signature Brand Programs that set the stage for the experience.
The standard operating procedures (SOP’s) are how your team makes the guest experience promise happen. They are also an excellent training tool to provide your talented team with the knowledge, skills, resources and consistency that differentiates a good business from a great business.
Law Firm Hospitality & Conference Centers
Law firm hospitality and conference center services has been a specialty of ours for the past 12 years.
Whether you plan to build out a new conference center, move to new facilities or are looking to upgrade current operations we can help your firm, team members and architects set the stage for success.
Our process includes infusing the firm's brand vision into the client and associate experience in each hospitality area. We then work with you to develop operating standards and training workshops that will deliver the brand experience.
Technology Solutions
Technology continues to advance at a record pace. We no longer fix things because they are broken, we upgrade to the latest technology because they provide more and improved benefits.
(SaaS) Software as a Service is the way businesses can afford to stay current with technology and many agreements include hardware upgrades, programming, maintenance and service with minimal upfront costs.
Are your technology solutions up-to-date?
- POS Systems with Business Analytics
- Touchscreen Food, Wine and Drinks Menu Technology
- Digital Menu Boards
- Kitchen Display Screens
- Food & Beverage Menu Cost Calculations
- Liquor, Beer & Wine - Pour and Monitoring Controls
- Quality Assurance Auditing (Measure, Track & Improve Critical Processes)
- Customer Experience and Employee Satisfaction (aviusinsight.com )
We look forward to helping you make your business a GREAT BUSINESS.
Kosher Catering, Festivals & Laws
Each holy day and festival has a different significance.
Kosher establishments must be knowledgeable and have a clear understanding of each to ensure strict abidance of the laws and procedures as stated in the Torah and Holy books
Jewish Dietary Laws (kashrut) are a fundamental part of the legislation of the Jewish nation and their observance of these laws has molded the collective character of the people.
Laws limit the consumption of certain products. Hence, the dietary laws concentrate on what animals, birds and fish may be eaten, the way they must be prepared, what can be eaten with what and when they may be consumed.
The word “kosher” literally means, “fit or proper”, and describes the food which the Torah declares fit for consumption by the Jewish people.
Kashrut Laws are not a set of sanitation and hygiene laws which may become outdated with modern methods of food production, technology and inspection procedures.
Event Planning, Coordination & Management
We make your events an experience.
Businesses and individuals often find they lack the expertise and time to plan events themselves. Consultants and independent planners can step in and give these special events or meetings the attention they deserve.
Our team will coordinate all details, logistics and catering requirements for your corporate conference or exclusive private event.
Talented Chefs prepare the food fresh onsite to ensure that quality and presentation is never compromised.
Professional supervisors, servers and bartenders are at your service to ensure that every detail is completed to perfection.
We make the difference between a good event and a great event.
Service Staff Solutions / Placement
We find the right talented people with the skills and personality to match the style of your event or business. In addition, we offer complete placement services for full-time exempt and non-exempt positions.
Whether you are a Law Firm with Conference Center facilities, a Catering Company servicing corporate accounts, a Restaurant, Hotel or an individual planning a Private Party, it is imperative that you have professional talented staff who understand the importance of representing the client.
Our hospitality team members, catering servers and bartenders are skilled professionals who have been carefully selected and properly trained to perform elite service that is elegant and refined.
Staffing Services
- Hospitality Professionals
- Catering Servers
- Bartenders
- Event Supervisors
- Greeters and Hosts
- Coat Check
- Pantry Chefs
Our talented service staff are available for specific "on-demand" events or for long term assignments.
Training & Education Programs
Quintessential Training Programs implement a solid foundation of knowledge, skill and consistent procedures to help ensure that your brand standards and service quality are never compromised. We devise and implement training programs that address the specific needs and circumstances of each client and business type.
In today's competitive environment, superior service is frequently the deciding factor when prospective clients make business decisions. Our impeccable standards and attention to detail provides your team members with the resources and confidence to provide elite service that differentiates a good business from a great business.
- Catering & Banquet Service
- Bartending & Mixology
- Buffet and Station Presentation
- Food Safety Workshop
- Alcohol Awareness Training
Wine Tasting Seminars, Food & Drink Pairing
We offer a variety of customized wine education programs to help the novice wine lover, servers and management to understand the key fundamentals of the wonderful world of wine. The skills and knowledge attained will enable one to explore wines with confidence and reap the rewards that go with enhancing the overall guest dining experience.
Our Food & Drink pairing workshops are structured to simplify the complexities into basic rules. These rules will give you and your team members the foundation to develop menus and pairings that balance a menu from the hors d'oeuvres to the dessert.
Most importantly our programs are not only educational, they are Fun and Entertaining which makes learning so much more enjoyable.
Let us devise a program for your team and see your wine sales soar...
Secret Shopper Program Restaurants & Bars
Our Secret Shopper Program was developed exclusively for Restaurants as an effective, objective quality enhancement tool to assist managers and owners with identifying crucial quality and service related issues that make the difference between a good restaurant and a great restaurant.
We carefully monitor how each team member, from the host to the busboy, interacts with guests and each other, and how effectively they perform their respective duties.
A detailed Executive Report is provided to management or ownership, highlighting the entire hospitality experience.
Catering Equipment & Operating Supplies
We know what is entailed in properly equipping a restaurant, catering or conference center operation. Equipping our clients is a science based on over 30 years of professional experience.
Our alliances and relationships with top importers and distributors allow us to offer our clients special wholesale pricing on most equipment and accessories.
Equipment and Supplies
- Catering, Restaurant and Kitchen Equipment
- Elegant Conference Center Accessories
- Operating Supplies
- Custom Wine & Drink Accessories
Healthy and Nutritional Menu Development
We help you to personalize the guest dining experience by enhancing your team's knowledge and relationship with food...from the way you buy, cook, serve and eat.
Our focus is on real whole foods that are close to the source of production and learning how to eliminate processed, packaged convenience foods and artificial additives.
We encourage a farm-to-table, local, sustainable and seasonal menu development process. Hence, the importance of organic versus non-organic and the proper understanding of food nutritional labels is key to the success of this program.
Consultations
Consultations are personally supervised by our Principal Consultant, Larry Goldman, a Certified Food and Beverage Executive.
He has more than 30 years of knowledge and experience, in Food & Beverage executive management, at premium hotels, restaurants and food service management companies in the USA and internationally.
Signature Programs
When you are ready to take the next step in providing elite hospitality services and developing Signature Programs that truly differentiate your business and brand we will be at your service.
We offer our clients exceptional, personalized service, a satisfaction guarantee and we make your priorities our priorities.
Next Steps...
You have questions? We have answers. Feel free to contact us at your convenience. We always prioritize our clients needs.